At the end of your vehicle contract, you will need to check your vehicle to ensure it is returned in line with the BVRLA and your vehicles finance companies’ guidelines:
What is Fair Wear and Tear
As part of the terms of your vehicle contract, your vehicle will need to be returned in a condition which complies with the “Fair Wear and Tear” guideline outlined in your contract.
Fair Wear and Tear is the level of acceptable deterioration of your vehicle during its normal use over the period of your contract.
This includes but is not exclusive to:
- Vehicle Bodywork
You will not be charged for areas that are covered within the Fair Wear and Tear damage
It is important to remember that Fair Wear and Tear will not cover damage that has occurred that is outside of the Fair Wear and Tear policy. This normally includes but is not exclusive to:
- Excessive Bodywork Damage
- Alloy Wheel Damage
- General Neglect
- Interior Staining
- Interior Tears
The industry standard for the acceptable level of vehicle damage is the British Vehicle Rental Leasing Association (BVRLA), we recommend that you read the BVRLA “Fair Wear and Tear Guide” before returning your vehicle. We would also suggest that you obtain a copy of your finance companies’ guidelines if they are not covered by the BVRLA standard, as they may have some differences.
You can obtain a copy of the guide by either contacting us or contacting the Finance Company direct
What To Look For Before Returning Your Vehicle
- Accident Damage Poorly Repaired
- Carpet Damage / Staining
- Alloy Damage
- Missing Keys
- Missing Service Book
- Scuffed Bumpers
- Scratched Paintwork over 25mm
- Scratched Paintwork Under 25mm to Primer or Bare Metal
- Chipped or Cracked Windscreen
Timeline to return Your Vehicle
Obtain a copy of the BVRLA Guide / Finance Company Guide and read through
Inspect your Vehicle (below is a guide to help you)
Arrange for any damage outside of Fair Wear to be rectified
Check that you have all the vehicle documentation for the Handover
What Happens Next
A trained vehicle assessor will carry out an evaluation of your vehicle to determine any areas that may fall outside of Fair Wear. The assessor will note the condition of the exterior and interior of the vehicle and the mileage of the vehicle.
They will ask you to sign a form confirming the appraisal of the vehicle.
If they have determined any areas outside of Fair Wear, you maybe charged for the damaged.
If you have exceeded the agreed mileage for the contract you will also be charged for the excess mileage.
If you receive a charge for damage that you deem to be unfair please contact us and we will be able to advise you as to the steps to take to challenge the charge.