What level of service can I expect from a Contract Hire Company or Broker?

Levels of service vary considerable, Contract Hire brokers are not regulated by the FSA. Many Contract Hire brokers take the view that once a vehicle has been delivered their job is finished. This leaves the customer to deal with either the finance company or the main dealership, in the event of a query or problem. The difficulty for the customer is that they don’t have one point of contact and they often don’t know if a question should be directed to the finance company or the dealership. Many years ago Bowater Price made a commitment to be different and we pledged that a client with just one vehicle will receive the same level of service as a major corporate client. This starts when car is ordered and continues until the day it is returned, with just one point of contact. If a company is a member of the BVRLA (British Vehicle Rental and Leasing Association), there is a code of conduct which is mandatory upon all members,